KASTURI TECHNOLOGY

Privacy Policy

Kasturi Technology Sdn Bhd | Effective Date: 20 April 2026 | Version 1.0

This policy explains what information we collect when you visit www.kasturi.com.my, fill in an enquiry form, or contact us — and how we use it. We keep it plain and honest. If something isn’t clear, email us.

Who We Are

Kasturi Technology Sdn Bhd (Company No. 199501004619) is an audiovisual and video conferencing solutions provider based in Malaysia. We sell, supply, and integrate professional AV equipment for businesses throughout the region.

Registered address: Phileo Damansara 1, Block G, Level 7.02, Phileo Damansara, 8, Jalan 16/11, Seksyen 16, 46350 Petaling Jaya, Selangor, Malaysia.

Website: www.kasturi.com.my

What Information We Collect

We only collect what we genuinely need. Here’s what that looks like in practice:

Category	Examples	How it reaches us
Contact details	Name, email, phone number, company name	Enquiry forms, WhatsApp, email
Business information	Your role, industry, project requirements	Forms, calls, meetings
Usage data	Pages visited, time on site, device type, browser	Cookies and analytics tools (see Section 5)
Communications	Emails, WhatsApp messages, call notes	Direct contact with our team

We do not collect sensitive personal data such as identification numbers, financial account details, or health information through our website.

Why We Collect It

Everything we collect has a clear purpose:

To respond to your enquiry — if you send us a message, we need your contact details to reply.
To prepare quotations and proposals — we need project details to give you an accurate recommendation.
To follow up on leads — with your permission, we may send relevant product updates or promotions by email or WhatsApp.
To improve our website — analytics help us understand which pages are useful and which aren’t.
To comply with legal obligations — we keep records as required under Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

We do not sell your data. We do not share it with third parties for their own marketing purposes.

Legal Basis for Processing

Under Malaysia’s Personal Data Protection Act 2010, we process your personal data on the following grounds:

Consent — when you submit a form or contact us, you consent to us using your details to respond.
Legitimate interests — to follow up on business enquiries, maintain records, and improve our services. We apply this only where it doesn’t outweigh your interests.
Legal obligation — to retain records required by Malaysian commercial and tax law.

Cookies and Analytics

Our website uses cookies — small text files stored in your browser — to help the site function and to understand how visitors use it.

Type	Purpose
Essential cookies	Required for the site to load and work correctly. Cannot be disabled.
Analytics cookies	Help us understand visitor behaviour (e.g., Google Analytics). Data is aggregated and anonymised where possible.
Marketing cookies	Used to track ad performance if you arrive via Google Ads or similar channels. May be set by third-party platforms.

You can manage or disable cookies through your browser settings at any time. Disabling analytics or marketing cookies won’t affect your ability to use the site.

Who We Share Your Data With

We do not sell or rent personal data. We may share information with trusted parties only where necessary:

Our authorised distributors or brand partners (e.g., Logitech, NEAT) when your enquiry relates to a specific product requiring manufacturer support.
IT and hosting providers who help operate this website, under strict data processing agreements.
Analytics platforms (e.g., Google Analytics) that process anonymised usage data.
Government authorities if required by law or regulatory order.

Any third party we work with is expected to handle your data responsibly and only for the purpose we specify.

How Long We Keep Your Data

We keep your data only as long as we have a genuine reason to. In practice:

Enquiries that don’t lead to a sale: up to 24 months after last contact.
Customer records (invoices, project records): up to 7 years as required by Malaysian accounting law.
Marketing opt-in records: until you unsubscribe or request deletion.

After these periods, data is securely deleted or anonymised.

Your Rights

Under the PDPA and general data protection principles, you have the right to:

Access — ask us what personal data we hold about you.
Correct — request corrections if any information is inaccurate or out of date.
Withdraw consent — opt out of marketing communications at any time.
Request deletion — ask us to delete your data where we no longer have a legal or legitimate reason to keep it.

To exercise any of these rights, contact us at the details below. We aim to respond within 14 business days. In some cases we may need to verify your identity before acting on a request.

Data Security

We take reasonable measures to protect the information we hold. This includes secure hosting, limited staff access, and encrypted communication channels where applicable.

No system is completely immune to risk. If a breach occurs that affects your data in a meaningful way, we will notify you as soon as practicable.

Links to Other Websites

Our site may contain links to third-party websites — product pages, brand partner sites, or resource links. Once you leave our site, this policy no longer applies. We recommend checking the privacy policy of any external site you visit.

Changes to This Policy

We may update this policy from time to time. When we do, we’ll revise the effective date at the top of this page. Material changes will be communicated via the website or by email to active customers where appropriate.

Continuing to use our website after an update means you accept the revised terms.